At hyosame, we want you to feel completely confident and satisfied with every purchase. That’s why we offer a 30-day hassle-free return and exchange policy, designed to make your shopping experience worry-free and customer-focused. Whether you’re shopping for home garden décor or outdoor accents, we’re here to support you every step of the way.
Free Returns & Exchanges Within 30 Days
We accept returns and exchanges within 30 days of your delivery date. If you are not completely satisfied with your order for any reason—whether it’s a change of mind, product not meeting expectations, or receiving the wrong item—you can return or exchange it at no additional restocking fee.
Products must be returned in unused, original condition, with all tags, labels, and packaging included. Once we receive and inspect your return, we’ll issue a refund or send out the replacement item as requested.
Who Pays for Return Shipping?
If the return is due to our error (e.g., wrong item sent, damaged product on arrival), we will cover the entire return shipping cost.
If the return is due to a change of mind or reasons not caused by hyosame, the customer is responsible for return shipping fees.
We recommend using a trackable shipping method for any returns, as we are not responsible for items lost in transit.
How to Start a Return or Exchange
To initiate a return or exchange, please contact our customer service team through one of the following:
Email: [email protected]
Phone: +1 (415) 555-0147
Please provide your order number, the reason for return or exchange, and any relevant photos (if applicable). Our team will guide you through the simple return process.
Returns should be shipped to:
1224 N Sam Rayburn Frwy, Sherman, TX, 75090, USA
Refund Processing
Once your return is received and approved, a refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or card provider.
If your return was due to a product defect or shipping issue, we’ll also refund any associated shipping costs you may have incurred.
Important Notes
Items returned after 30 days of delivery will not be eligible for a refund or exchange.
Returned items must be in sellable condition. Used, damaged (due to customer misuse), or altered items may not be accepted.
Custom or personalized items are not eligible for return, unless defective or damaged upon arrival.
Your Satisfaction Matters
We believe in the quality of our products and the value they bring to your outdoor and indoor spaces. That’s why we offer a flexible return policy to give you peace of mind when shopping at hyosame.store. If you have any concerns, don’t hesitate to reach out—we’re here to help!